Privacy Policy

Trivrh Outdoor Hotel – Privacy Policy

1. Introduction

This Privacy Policy explains how Trivrh Outdoor Hotel (“we”, “our”, “us”) collects, uses, and protects personal information when you visit our website or use our services.

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR).

By using our website, you agree to the terms of this Privacy Policy.

2. Data Controller

The data controller responsible for your personal data is:

Trivrh Outdoor Hotel
Medium d.o.o.
Žirovnica 60 c, 4274 Žirovnica, Slovenia
Email: info@trivrh.com

For any privacy-related questions, please contact us at the email address above.

3. Information We Collect

We may collect the following types of personal information:

Information you provide

  • Name and surname
  • Email address
  • Phone number
  • Billing or payment information
  • Reservation details
  • Any information you provide via contact forms or booking systems

Automatically collected information

When you use our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and tracking technologies

4. Purpose of Data Processing

We process your personal data for the following purposes:

  • Managing reservations and bookings
  • Responding to inquiries and customer requests
  • Providing hotel services
  • Improving our website and services
  • Complying with legal obligations
  • Marketing communications (only with your consent)

Hotels commonly process guest data for booking management, legal obligations, and service delivery.

5. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Performance of a contract (e.g. hotel reservation)
  • Legal obligations (e.g. guest registration requirements)
  • Legitimate interests (e.g. service improvement)
  • Consent (e.g. marketing emails)

Under GDPR, individuals must be informed about how their data is used and have the right to withdraw consent.

6. Data Sharing

We may share your personal data with:

  • Booking platform providers
  • Payment processors
  • IT service providers
  • Legal authorities when required by law

We ensure that all third parties process data securely and only for the intended purposes.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.

8. Your Rights

Under GDPR, you have the following rights:

  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to delete your data (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to withdraw consent at any time

You may exercise these rights by contacting us.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

10. Cookies

Our website uses cookies to improve functionality and user experience.

You can control or disable cookies through your browser settings.

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11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised date.